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  1. NTWRK
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  3. Frequently Asked Questions

Frequently Asked Questions

  • When can I expect to hear back from NTWRK's Customer Support?
  • What do referral credits apply to?
  • I'm not receiving mobile verification texts
  • What is your returns / exchange policy?
  • Which countries do you ship to?
  • Will there be duty fees for international orders?
  • I just placed an order, can I cancel it?
  • I didn't receive a confirmation email, did my order go through?
  • I didn't receive a tracking number, when should I expect it?
  • Why isn't my order showing up on the tracking page of the carrier?
  • Part of my order is missing. Where is the rest?
  • Can I change my shipping address for my order? Can I pick it up at a FedEx, USPS or DHL location?
  • I entered the wrong postal code/apartment number and the package has been returned to sender. How can I get my package re-sent?
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