Frequently Asked Questions
- All Sales Final Policy
- Cancellation Policy
- Can I cancel my order?
- Returns and Exchange Policy
- Can I return or exchange my order?
- Can I update my address?
- Can NTWRK reroute my package while its in transit?
- My package has been returned to NTWRK. How can I get my package re-shipped?
- Tracking information states that my order is delivered but I don't have it. What's next?
- I need to report a missing package
- I need to report a lost package
- My order arrived damaged. How can NTWRK Help?
- I need to report a damaged product
- My order is lost in transit. What's next?
- Tracking information has not updated in a few days. Whats next?
- I am having a technical issue with accessing the app. How can NTWRK help?
- How do I use NTWRK Credits on my order?
- How do I update my personal information?
- Does The NTWRK offer international shipping?
- Does The NTWRK pay duties and taxes on international shipments?
- I didn't receive a confirmation email, did my order go through?
- Where is my order?
- When will I receive tracking information?
- Tracking information is not populating on the carrier's website
- Does the NTWRK combine shipping on multiple orders placed?
- Shipping rates and how they work
- What timezone are NTWRK Drops listed?
- What currency are products on NTWRK listed in?
- What payment methods does The NTWRK accept?
- How can I be notified of drops?