Frequently Asked Questions
- All Sales Final Policy
- Cancellation Policy
- Can I cancel my order?
- How do I update my address?
- Can I update my shipping address?
- Returns and Exchange Policy
- Can I return or exchange my order?
- My order arrived damaged. How can NTWRK Help?
- I need to report a damaged product
- I received the wrong product
- My package has been returned to NTWRK. How can I get my package re-shipped?
- My order has been shipped to the incorrect address.
- Can The NTWRK price match with other online retailers?
- The price of the product I purchased has changed.
- When can I expect NTWRK to respond?
- Can NTWRK reroute my package while its in transit?
- Missing Package Policy
- Tracking information states that my order is delivered but I don't have it. What's next?
- I need to report a missing package
- I need to report a lost package
- My order is lost in transit. What's next?
- Tracking information has not updated in a few days. Whats next?
- I am having a technical issue with accessing the app. How can NTWRK help?
- I didn't receive a confirmation email, did my order go through?
- How do I use NTWRK Credits on my order?
- How do I update my personal information?
- Does The NTWRK offer international shipping?
- Does The NTWRK pay duties and taxes on international shipments?
- Where is my order?
- When will I receive tracking information?