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  1. NTWRK
  2. GENERAL
  3. Frequently Asked Questions

Frequently Asked Questions

  • All Sales Final Policy
  • Cancellation Policy
  • Can I cancel my order?
  • How do I update my address?
  • Can I update my shipping address?
  • Returns and Exchange Policy
  • Can I return or exchange my order?
  • My order arrived damaged. How can NTWRK Help?
  • I need to report a damaged product
  • I received the wrong product
  • My package has been returned to NTWRK. How can I get my package re-shipped?
  • My order has been shipped to the incorrect address.
  • Can The NTWRK price match with other online retailers?
  • The price of the product I purchased has changed.
  • When can I expect NTWRK to respond?
  • Can NTWRK reroute my package while its in transit?
  • Missing Package Policy
  • Tracking information states that my order is delivered but I don't have it. What's next?
  • I need to report a missing package
  • I need to report a lost package
  • My order is lost in transit. What's next?
  • Tracking information has not updated in a few days. Whats next?
  • I am having a technical issue with accessing the app. How can NTWRK help?
  • I didn't receive a confirmation email, did my order go through?
  • How do I use NTWRK Credits on my order?
  • How do I update my personal information?
  • Does The NTWRK offer international shipping?
  • Does The NTWRK pay duties and taxes on international shipments?
  • Where is my order?
  • When will I receive tracking information?
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