Frequently Asked Questions
- I want to cancel an order, what can NTWRK do for me?
- What is your returns / exchange policy?
- How can I update my Shipping Address after I processed an order?
- I entered the wrong postal code/apartment number and the package has been returned to sender. How can I get my package re-sent?
- When can I expect to hear back from NTWRK's Customer Support?
- How do NTWRK Credits work and how do I use them?
- I'm not receiving mobile verification texts
- Which countries do you ship to?
- Will there be duty fees for international orders?
- I didn't receive a confirmation email, did my order go through?
- I didn't receive a tracking number, when should I expect it?
- Why isn't my order showing up on the tracking page of the carrier?
- Part of my order is missing. Where is the rest?
- Can I change my shipping address for my order? Can I pick it up at a FedEx, USPS or DHL location?