If your order has been shipped and declared delivered by the carrier, The NTWRK is unable to support replacements or refunds for orders that have been delivered. NTWRK users will find success by submitting a lost or stolen package claim with the carrier provided.
Please ensure to reference your tracking number and any additional supporting details.
For more information about missing packages, please follow these steps:
- Login to your NTWRK account on the NTWRK app.
- Tap the "profile" tab.
- Select the "Need Help? Ask Here" selection
- Submit a ticket to request information on missing packages.
Here is a reference of the profile view via the NTWRK app: